Poker Forum

I have and know several other players who have all had the same experience with their Poker Dome Satellite Challenge.
Twice now tonites in a row while playing ( ten minutes into the tourny ) their site freezes.
When contacting thier customer support this is the response I receive as follows.
Hello
Thank you for your recent e-mail regarding The Poker DOME Challenge Satellite.

We would like to apologise for any inconvenience caused as a result of tournament play being interrupted. In this case, the cause of the interruption was beyond our control.

We are aware that this issue has occurred before and are taking the matter very seriously. Our Poker Development Team and Technical Department are currently investigating the reasons behind this issue, and we hope to have it resolved shortly.

Please accept our sincerest apologies for any inconvenience caused and please remember that although this particular tournament will not be re-scheduled the Poker DOME Challenge Satellites continue to run daily on MANSIONPoker.net.

Please dont hesitate to get in touch if we can be of any further assistance.

Kindest regards,
LAURA
MANSIONPoker.net Member Service Team

Sorry for the spelling errors just really ticked off!!!!!!!!

Is that the 0.01 buy in? It's better at 10 minutes than 3 hours into it with the chip lead. I have played at mansion and haven't had any problems.

Mansion is still a new site, of course it has some bugs. Still many fish as well.

good luck

No for the freeroll Satellite Poker Dome Challenge.
They just sent me a list of new times for entering the free tourneys.

We are now running 5 satellites a day from Sunday through to Friday. These will be at 02.00 GMT, 05.00 GMT, 09.00 GMT, 19.00 GMT and 23.00 GMT. The final will remain at 02.00 GMT on Saturdays. There will also be 2 satellites on Saturday at 19.00 GMT and 23.00. (These will be for the final on the following Saturday).
Registration for satellites begins 3 hours before the scheduled start time.
The new schedule will come into force on Saturday 22/7/06. The first tournament using the new schedule will be the Satellite on Saturday 22/7 at 19.00 GMT.
MONDAY
Poker Dome Satellite
02.00, 05.00, 09.00, 19.00 & 23.00
TUESDAY
Poker Dome Satellite
02.00, 05.00, 09.00, 19.00 & 23.00
WEDNESDAY
Poker Dome Satellite
02.00, 05.00, 09.00, 19.00 & 23.00
THURSDAY
Poker Dome Satellite
02.00, 05.00, 09.00, 19.00 & 23.00
FRIDAY
Poker Dome Satellite
02.00, 05.00, 09.00, 19.00

SATURDAY
Poker Dome Qualifier
02.00
SATURDAY
Poker Dome Satellite
19.00 & 23.00
SUNDAY
Poker Dome Satellite
02.00, 05.00, 09.00, 19.00 & 23.00

AwildRideHD, if you think you had it tough, try this story on for size:

In one of the first ever Mansion Dome tourneys, I was down to last two for the seat. I had around a 40,000 chip lead on the other guy but the blinds were high-ish. The software crashed and I had to restart my laptop. When I logged back in after about 4 min, he had managed to steal 80,000 worth of blinds from me.

When I complained to Mansion support, the support guy said: "No one else had a problem." Yeah good one genius.

Thankfully, justice prevailed and I won another seat recently - my episode will be aired 13 August. Wish me luck

yoyo

They just deposited $10 into the accounts of all 600 entrants in the qualifier that was canceled on Saturday.I'm impressed.

They usually do that, even when we had problems with private PokerNews satellites, they gave one more seat to us, just for the problems.

In time they will fix their problems, I am sure of that.

playing in the $10.00 rb tourny this afternoon 2 hours in bang cut off shut down not one word from mansion to warn us by the way i think there was ten of us left me sitting with 20.000 plus chips still waiting for a reply to my email i sent so i phone customer service who tell me they took the decsion to carry out maintaince wot a joke this has happend to me a lot .

I guess they are still trying to get bugs out of the system. Did you at least get your buy in back?

yes and got a phone call from a poker manager very helpfull got my money back and a bit more which was nice just hope all the probs are sorted seems o.k now just like to say thanks to all at mansion for all ther help. its not a bad site just a few nutters on there same as any site i suppose

They still are a new site, things like that happen.

But as you see they treat their players with respect, and want everyone to be satisfied.

If something like that happen to you, just sit back and wait couple days for them to get back to you (if a turney crashes, remember that there are many players with problems).

why does mansion deal the flop the wrong way? not that it matters

NO COMMENT about MAnsion anymore.

Maybe they are dealing the river first? How's that for respecting players?

I had lots of crashes with mansion, got compensated twice at least.

Enjoyed it there but then the wierdest beats ever known started happening. I swear their random generator had alchziemers, we were sitting in the chatroom predicting the cards and hitting over 50% of the time - an 8 on every turn etc. One-off user id's started making crazy moves close to the money in big tours - chip dumping? People all-in bluffing empty side pots ON THE BUBBLE and keeping the short stacks in the game.

I ran for the hills with my earlier profits.

I just started playing at mansion. It's a good site. I would like to know how to bring up other games besides holdem. I only could find holdem games. I like playing omaha hi/low for play money. Any suggestions. I would also like to know how to get the different faces that I see other people posting.