Poker Forum

Hi
I am VERY ANGRY . I will post this because is not acceptable to be treated like this. I am a good customer playing for 2 years poker and I wasnt treated like this.
MANSION stole 2700 USD . THEY LOCK my account after I sent them all the documents they require, telling me that FRAUD people were played in one of my table. I played 8 h in at least 15 rooms and they are coming with this coment. I will let you decide if I am wrong or NOT. I will paste the chat:

Monday, November 13, 2006 2:23:29 PM (11/13/2006 2:23:29 PM - GMT)

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Welcome to Chat.Mansion.Com, MANSION David will be right with you.

MANSION David:
Hello DanS

MANSION David:
RE: account

DanS:
hi

DanS:
David we spoke 2 h ago

DanS:
you told me to came back in max 2 h i will receive an email

MANSION David:
Have you not received your email from our poker dept? i sent it
personally

DanS:
no

MANSION David:
To be able to paste the email in this chat box,we will need to confirm
your identity by asking a few security questions, please can you
confirm your post / zip code and your Date of Birth please

DanS:
ok

DanS:
5 april 1981

DanS:
I will reply to all questins

MANSION David:
Can you please confirm the balance of your account

DanS:
around 2700

MANSION David:
Ok

MANSION David:
Dear Mr ,
With regards to the suspension of your account,
Upon routine account screening checks, an in-depth review of your play
history was conducted.
During this review, we found that the majority of your winnings came
from players who had funded their accounts with stolen credit cards.
These players lost most of their funds to you (rather than different
random people) in what we deem to be 'unusual' play patterns, therefore
appearing that they singled you out specifically.
Due to this, we have taken the decision to close your account.
Regards,
Sue Ellen
MansionPoker Security

DanS:
i received it now

DanS:
I cant understand what you are telling me i n this email David

DanS:
I played 8 h

DanS:
and you tell me I lost all I have in my account because other frad your
site?

MANSION David:
your account has been blocked because our poker security team have
found you to be accepting money from stolen credit cards

DanS:
how can I accept money?

DanS:
I deposit using my moneybookers

DanS:
can I call you?

MANSION David:
you may call sir but it will not change the fact that your account is
blocked and will not be re-opened sir

DanS:
I didnt do anything wrong David... I played at many tables this means
that your site its full of hackers

MANSION David:
We will pass your comments to our poer security dept sir,

DanS:
I deposit using my money bookers account , I deposit also with my
credit card and I sent you all the documents you required

DanS:
I played more than 8 h you cant close and stole my money. If you find
hackers why you cut money from good players?

MANSION David:
As stated, We will pass your comments to our our security dept sir,

MANSION David:
we cannot discuss this matter further sir

DanS:
I want to talk at phone...

DanS:
can you give me a number

MANSION David:
you may call us on 00350 41000 however we will not enter into
conversation regarding this matter sir

DanS:
and who is taking care of my account?

MANSION David:
that is all we can do

MANSION David:
Have a great day

CHAT CLOSED

I changed in the chat my user name : on mansion I was PokerOnClub...and its the name of a site and I dont want to be ban because I make advertisemnt for another site. Anyway I am a player of PokerStars Doyles room and PokerOnClub and they payed me and never had problems in last 2 years. MANSION STOLE me 2700 USD and I sugest all of you to take care where you register and play.
I asked to be investigated and I wasnt. I asked to receive an email with the money that goest back to the members I played with, I didnt. I wanted to know if my money that were won went back to the credit cards that were stolen and if I still remain with money I dont want Mansion keep it fraudulent I NEVER received email with explanation.
This site HACK us, stole our money DONT PLAY there. If you loose its OK if you WIN you wont be able to cash out funds. IMPOSIBLE and NOT ACCEPTABLE.
If anybody can help me to resolve my problem pls post here.
Dan S

Unfortunate Dan, nothing you can really do now.

Is that why most online poker rooms operate overseas because they cant really get sued? For an account of 2700 to be siezed is wrong if anything they should only be able to ban the player but not keep their money, dont they make enough off the pkayers anyway? If I was you I would make a anti-Mansion webaite and do everything you can to cost them money, I have never heard anything good about that site so hopefully they go under soon but man that sucks they should have np right to take money unless there was software fraud of proved collusion.

Dan.....I'll play there if I want to play there.......you deal with your problem and let us play where we choose.

It sounds like If, you were playing at 8 different tables, 10 players to a table, and you were losing every other game/hand except the ones of the table with the perps, To the site it is an obvious case of money laundering. Thats where the stolen card money gets chip "dumped" to you, and you then leave the table cash out and redesperse the money back to the perps. But if you deposited or already had 2,000 in your account before the matter at hand had occured, and only won 700 or so not only from the perps, but other players/tables, Then sir it is absolutly clear that masionpoker.SHITHEADS built there mansion from "loop holes" such as the "chip dumping" rule. truley a lesson to be learned on how much to deposit, WHERE you play, and WHO you are playing with.