Poker Forum

Hi I've got a very shocking story asbout POKERSTARS. I deposited money into my account and WAIT 4 IT ...........NOTHING no money in my pokerstars account WHAT A JOKE!!!!!! $100 australian thats the last money they see from me.

This is the only time I've ever heard this about Stars. Since I'm sure you've contacted their support, I hope they "find" your $$$.

of course he didnt contact support, if he did, he would have his money...

I contacted support many many times and all they can give me is, maybe insufficient funds or bank wont allow gaming overseas dummies, ive used the card about 40 times and the conclusion is their working on it.

grrrr

oh and if you have used the card 40 times, should you really be using it again?

now they want a copy of the bank statement stating that the funds came out.I replied and said i will give them a copy awant 10 times my deposit for the inconvenience they caused me, and they agreed.

LuckyLenny wrote

now they want a copy of the bank statement stating that the funds came out.I replied and said i will give them a copy awant 10 times my deposit for the inconvenience they caused me, and they agreed.

I emailed them about my AA losing to A2 suited i asked for a Ferrari Enzo, and i got it

i once crapped in my pants after winning an MTT, PokerStars picked up the dry cleaning bill!!!

after 2 weeks pokerstars finally found the money that went missing and they gave me 300US for the inconvenience.

300 $$ for thaaat nice one, i want it tooo!

@mrghazi you also want to lose money and gain more afterward?

That would really be nice.

You guys and gals wanna loss your poker money without playing a hand?
Go play at Carbon Poker - Im sure the site will take your money and WILL NOT give credit to you so you can play for real money.
The site is a joke and their customer support chat is a joke coz there's no one there at the other end.
I waited for almost an hour to get to the 1st queue and wasted time waiting for nothing.

This is what these poker sites are doing:
1) If you wanna deposit money to their poker room / site - theyre gonna give you a Person's Name for you
to send the money to - most of the time in the Philippines. Now, those names are not real - its just the way that these sites avoid traces from any government.
2) Once you make a request to deposit your money, you have 4 days to successfully move your money from your Bank, Credit Card or your e-Wallet company to the Person's name.
If not and it get delayed - these poker sites wont accept your deposit because your transaction to that Person's name already expired.
That is just fuckin stupid!
So, you gotta contact your e-Wallet company to cancel your money transfer and hoping you wont get robbed.
3) On the other hand, lets say your deposit went through and the Person picked-up your money transfer.
The problem that I experienced was - the Poker sites took so long to verify my deposit so I can play for real money.
Come on! The money is already picked-up by the Person working for them.
I tried contacting them about the issue (after 4 days) using Email and Chat. Heres the email that I usually get from Carbon Poker:

"Thank you for contacting us!
We've generated a reference number to track your inquiry: XXXXXXXXXXX,
so please use this in any further communication about this particular issue. You can expect a reply to your email in 4 - 8 hours.

Kind regards,
Player Services

Should you require a speedier resolve, please click on the link below to chat live with one of our representatives:

CarbonPoker Support
Who said money doesn't grow on trees? It does at CarbonPoker!
Win as much free cash as you can with our Super Money Tree promotion!"

4) The email above is a JOKE! Those inquiry number is just a random numbers they generated and when you mentioned that to your next email or chat - they got no clue.
The email also mentioned a reply email from them within 4 - 8 hours. Lol.... thats a big joke!