Poker Forum

Hi all,

I don't know where to start, since this is one of my last resorts to get this right.

I am the winner of the german lucky ace rakerace, UK link: http://uk.pokernews.com/league/luckyace-rake-race/ - a 6k€ package to the Alpine cup.

In the beginning the race were set to start nov. 1st and finish 31st of dec. All good, I locked my self in a room and played like crazy the first couple of weeks of december to gain a big lead and put myself in a good position to win the race. Then all of a sudden, about 10 days days before it was supposed to end, they extend the race for another month!!. Now, I have been playing poker for quite some time now and been a part of a lot of promotions during those years, and NEVER seen anything like this before. I was very angry with them and tried to get a hold of both pokernews and luckyace, only to been pushed forth and back by them, both telling me it's not their decision.

This was going on for about 2 weeks with the same standard answer everytime, until they just started ignoring me(both pokernews and luckyace). At this point I did not know what to do, so I decided to see how things went on with my ranking and just protect my number 1 spot if other players in the race were playing.

Then something strange happens. They suddenly just decide to end the race and start another one, but this time, only for a 1500€ package to the main event, with winners paying for their travel etc. In the news they state, they have already awarded past winners and will give people another shot at this and award even more prizes.

As of today I have not recieved anything at all. Not even an email confirming my victory nor any travelmoney. I need that money so I can book my flight in good time.

Everything has been running very poorly during this race and did not expect something like that of such a big site as pokernews. If people understand german, they can take a look at the forum in there and see how many tickets for the sunday 100k tournament on luckyace they owe people.(part of the promotion)

As mentioned ealier, this is one of my last chances to get things done right. I feel this is one of the only ways pokernews crew might hear me and to tell other people who might consider future promotions to know how things has been running.

My nickname on luckyace poker is: almost_broke

I hope you sort things out for me quickly.

Kind regards,

Simon K.

This is the relevant thread in the German forum.
http://de.pokernews.com/pokerforum/topic4009/

Please post your concern in this thread and I am sure people are trying to help you with your problem.

Hi road_runner,

Since I have tried emailing the german department several times without any reply, i felt it was necessary to post it here in the hope that some staff who actually CAN do something will help me out.

Hope things will go a lot faster and to get things cleared asap. I really need to book my flight soon and will not book until I have recieved the confirmation and the travelmoney.

what email address did you use?

i used the contact page at this site, the german and the uk part. The only guy who has been responding me is Robbie Davies, but not replied to my last 2 emails..

the correct email address for the german site is

german@pokernews.com

thanks. have sent them an email again. let's see if they reply..

Alright, I have recieved a confirmation now and everything seems to be alright. Thanks all!

keep us informed plz