I would like to close the account because someone has used my account without my authorization and tried to deposit money from the bank account ending in xxxx on four separate transactions. My account was accessed on October 13th, 2010 from Cyprus with IP address: From October 19th-October 23rd my account was accessed eight times trying to deposit money using my account and therefore the bank is charging me fees for insufficient balance. The amounts of $600.00, $300.00, $200.00, and $80.00 were not requested by me. I would like to stop the activity of this account immediately and for your information I am from Illinois and a majority of these charges were being requested from an IP address in Pennsylvania. If you need to get in contact with me my phone number is (xxx) xxx-xxxx.
Thank you for contacting Full Tilt Poker Support.

We have reviewed your account and confirmed that $1280 was deposited and lost during a "foreign login" that occurred on a computer you have not used in the past.

To help us understand this issue, please answer the following questions:

1) Have you given your login information to a family member or friend?
2) Have you given your login information to any third party websites?
3) Do you leave the "Remember Password" button checked?
4) Have you recently downloaded any third party software (data mining programs, e-books, poker tools etc.)?

Unfortunately, we cannot reimburse your lost funds, as they were lost in legitimate hands to legitimate players. Refunding players in these situations would create a loophole for dishonest players to simply claim any loss as fraudulent activity.

We are by no means implying that you are making a false claim. However, please note that compromised accounts are not the result of any security issues on Full Tilt Poker. Keeping your password a secret is the best way of maintaining the security of your account.

We recommend scanning your computer for keylogging viruses and spyware. Be sure to use the latest security program to ensure you're getting the most up-to-date protection. Once you have scanned your computer, please change your password. It is very important to do so only after you have "cleaned" your computer.

For your security, we have temporarily suspended the basic functionality (play, chat, transfer etc.) of your account. We will restore these functions once we receive email confirmation from you that your account password has been changed.

If you have any additional information that may assist us in researching this matter, please let us know. This will help us determine the best course of action to ensure your account security in the future.